IT Desktop Support Engineer Level 1-2

About IES:
IES College is an independent, secular, co-educational senior high school in the heart of Spring Hill in Brisbane, we value and celebrate diversity in our community. Our experienced teaching and professional staff work alongside our students with care and provide young people from diverse backgrounds and experiences with the skills and values to create positive change in the world. Our smaller school setting enables students to make positive contributions, to reach their potential, and to feel safe, supported and heard. Our highly qualified teaching and professional staff are passionate about working with students to build knowledge and experiences that will shape their characters and lives.

For over 20 years, IES College has successfully transitioned more than 10,000 students into their chosen undergraduate degrees at leading Australian universities.

We have expanded our education offerings to a senior high school program for year 10, 11 and 12 students. In an environment where diversity is embraced, the academic and experiential learning program will support, nurture and challenge students while preparing them for success in an increasingly complex world.

Our Year 11 and 12 students undertake the International Baccalaureate Diploma Programme. The International Baccalaureate aims to develop inquiring, knowledgeable and caring young people who help to create a better and more peaceful world through intercultural understanding and respect. The IB Diploma Programme curriculum holistically develops the whole student – balancing academic subjects with student led personal development through the CAS programme of creativity, activity and service and an individual research project which prepares students for university level study, all part of strengthening the students’ skills as responsible, independent learners.

The Position:
We are currently seeking a customer-focused, entry level IT Desktop Support Engineer L1/L2 to support the optimal performance of the organisations’ information technology network and resources.

Working as part of a tight knit team, you will apply your existing IT skills and knowledge to deliver positive outcomes for IES employees and will be responsible for the following duties:

• Providing end-user IT support, including level 1 -2 help-desk assistance
• Performing server, desktop and network administration across the business, including;
  • Deploying and maintaining servers and desktops
  • Procuring and coordinating IT-related resources/assets
  • Facilitating the server and systems data backup processes
  • Coordination of IT assets.
• Undertaking Standard Operating Environment (SOE) configuration and maintenance
• Achieving set performance standards to support departmental excellence
• Upholding Work Health and Safety (WHS) principles in all aspects of work undertaken
• Undertaking other duties as requested by the IT Manager

Skills Required:

• Relevant Certificate IV in Information Technology or equivalent professional experience within a similar role
• Windows Operating System (Windows 7,10) installation, configuration and administration
• Knowledge of core networking protocols and principles
• Trouble-shooting capabilities

• Key interpersonal skills, including strong written and verbal communication skills

• High attention to detail and time management skills
• Microsoft Certified Professional (MCP) desirable

Requirements:

• Must have a blue card prior to starting

Your Profile:
As an IT Desktop Support Engineer L1/L2 at IES, you will demonstrate a passion for working within IT in a diverse setting, alongside a variety of languages and technologies. You will also possess a strong work ethic and be looking to develop your career within a small team that is committed to professional development.

Our Offering:
IES encompasses a positive environment where people are passionate about what they do. As part of our team, you will have the opportunity to work for an innovative, inclusive and growing organisation, where professional development is a priority.

IES offers salary packaging benefits, tuition discounts at the IB school and a variety of other staff benefits.

Shortlisting will begin immediately and due to the anticipated high number of applicants, only shortlisted candidates will be contacted. No agencies please.

Please apply now by submitting your resume and cover letter to Aneta Fijal, [email protected].

Location: Spring Hill, Brisbane

Contract:  Full time, permanent

Closing date: Friday, 16 June 2023